Our dedicated support team in Saharanpur is available 7 days a week to help with your sweet selections, festival bookings, and order updates:

• Phone & WhatsApp Calling: Monday to Sunday, 8:00 AM – 10:30 PM IST.
• Email Enquiries: Replies provided within 2 to 4 hours during regular operating hours.
• Festive Rush (Diwali, Rakhi, Weddings): Dedicated priority queues are activated for bulk corporate and wedding gift hampers.

You can contact our support desk for any of the following services:

• Live Order Tracking: Real-time status of your sweet parcels and outstation courier consignments.
• Freshness & Shelf-Life Advice: Guidance on proper storage for 100% Pure Desi Ghee Patisa, Ladoos, and fresh milk/chenna sweets like Rasmalai.
• Custom Gift Packing: Royal festive gift boxes, wedding invitation accompaniment packs, and corporate assortments.
• Delivery Rescheduling: Adjusting recipient address or timing prior to dispatch.

Because authentic Indian sweets are delicate and perishable, we follow a prompt resolution workflow for delivery mishaps:

• If an outstation parcel arrives visibly damaged, tampered, or crushed, notify us within 2 to 4 hours of receipt.
• Share your Order ID and 2-3 short photos/videos of the package via WhatsApp at +91 8923890009 or email at info@bajajsweets.com.
• Our desk will review your claim and arrange either an immediate priority replacement or a full refund within 24 hours.

For in-person pickups, direct tasting, or large celebratory orders, visit our main flagship store: